Call Center Agent (December)

Posted on 2018-12-28

Job Number0066100000Sk64SAAR
Job LocationEast Tenn
Salary Range13.00/hr
PositionCall Center Agent (December)

Job Description

POSITION SUMMARY:

Call Center Agents exist to service non-delinquent active status loans and provide a world-class customer experience.

ESSENTIAL FUNCTIONS:

·        Attends two-week training class with completion of on-going training courses throughout career.

·        Delivers a world-class customer experience by providing the highest level of customer service on every call.

·        Handles various types of inbound customer service phone calls, including general questions, complaints, website navigation, payments, escrow, claims, PMI and document requests while also maintaining focus on first call resolution.

·        Documents all contacts, verifying customer contact information, reason for call, and resolution.

·        Ensures all Call Center SLAs are met and maintained each month.

·        Assists new hires during training and orientation.

·        Promotes teamwork and overall call center success and works to achieve goals given every month.

·        Promotes company image through professional service and actions.

·        Performs other duties as assigned.


QUALIFICATIONS:

·        High School Diploma or Equivalent required, college a plus.

·        Computer competency with Microsoft Office and typing skills at minimum 25 wpm.

·        Great attention to detail and organizational skills.

·        Ability to work in a team environment.

·        Experience in a call center environment preferred, but not required.

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