Contact Center Agent

Date Posted: Mar 25, 2024

  • Job Structure Remote
  • Job Location Knoxville, TN

Job Description

We are currently seeking full-time sales support in the Knoxville, TN area to assist with continued growth.

Broker Sales Agent Job Duties/Responsibilities:

  • Act as a primary contact for insurance brokers/agents.
  • Provide superior Sales Support to agents with inbound and outbound calls to/from our registered brokers who may be interested in our products/services or are interested in becoming appointed to sell.
  • Build rapport and relationships with brokers.
  • Remain current on product offerings, enhancements, and/or changes.
  • Follow other products/services in the marketplace for better communication with brokers.
  • Work with the Sales/Marketing team to offer support on items needed to enhance sales through brokers.
  • Provide Customer Service support to broker, including, but not limited to:
  • Coordinate the licensing & appointment process for new brokers.
  • Provide training and answer questions on products available.
  • Train brokers and answer questions regarding online portals and technology.
  • Acknowledge and resolve broker complaints or concerns.
  • Provide Administrative Support in relation to broker accounts.
  • Maintain current client files in an orderly manner through the use of automated files.
  • Manage precise data.
  • Work on other tasks as they arise such as assigned special projects and development of new ideas/services, as requested.
  • Document all activities.

Broker Sales Agent Qualifications:

  • Associate/Bachelor's degree or equivalent relevant work experience.
  • Previous insurance background, Life and Health licenses preferred.
  • Strong communication skills – verbal and written.
  • Strong interpersonal skills to build rapport with brokers.
  • A motivated self-starter who takes pride in his/her level of production.
  • Demonstrated proficiency of MS Office products (Outlook, Word, and Excel), internet, and other related computer applications.

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