Corporate Desktop Support

Date Posted: Jan 08, 2024

  • Job Structure On-site
  • Job Location Knoxville, TN

Job Description

We are looking to add a Corporate Desktop Support Technician to our team.

The person will be the initial point of support for trouble calls. Responsible for tier 1 resolution of issues and routing more complex requests to appropriate team member(s), deploys new software to users using enterprise management tools (SCCM, PDQ, Intune), sets up hardware for new employees, assists with office moves, deploys, and programs desk phones (VOIP) for new users. Develops and maintains onboarding documentation and training for all new employees. Manages AD accounts for user changes including new hire and terminated employees. Manages the administration of security training platform including selecting and assigning modules, reporting, and phishing simulations. Images and deploys laptops to new users or as needed for replacement of old hardware. Identifies and keeps list of EoL hardware (laptops, desktops) for budgeting. Manages corporate AV solution, ensuring it is installed and up to date on all required endpoints.

This position is located in Knoxville, TN and will require full-time onsite support.

Degrees

Minimum 4 Year Degree in Computer Science

 

Specialized Skills

Microsoft Windows, Office 365, Cisco VoIP system, Various AV platforms, hardware/software troubleshooting

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