Desktop Administrator

Provide daily technical Production support to Corporate users.

·       Install, configure, maintain, and enhance PC/Desktop workstations/Laptops, software, and peripherals for corporate users.

·       Maintain Technical Support, answer user calls, track technical issues, and follow up with users for technical solutions.

·       Maintain asset inventory via process and documentation to ensure that all end user assets.

·       Utilize ticketing system to manage and maintain record of all support calls and responses.

·       Determine issue prioritization based on critical needs of corporate users.

·       Demonstrate expertise by providing sound, creative technical approaches and a thorough knowledge of Microsoft applications, upgrades, patches, and new system technology as utilized in the environment.

·       Assist with the development of user documentation for software developed in-house as well as documentation concerning the application of commercial software to processes.

·       Administer cloud-based licenses for various tools utilized by end users.

·       Configure and manage building access key cards utilized by employees.  

·       Attend Information Systems Staff Meetings.

·       Support and troubleshoot video conferencing equipment at HQ location.

·       Provide other duties and functions as requested by Management.

Qualifications

• Minimum of two years’ experience in a technical environment, providing technology support to end-users.
• Extensive knowledge of Microsoft desktop applications and operating systems with hands-on experience installing, maintaining, enhancing, and upgrading of these applications.
• Must have knowledge of PC Desktop and LAN environments, phone systems and components.
• Must possess capability to manage multiple assignments concurrently, high degree of analytical and interpersonal skills, positive attitude and initiative, and teamwork approach.
• Proven troubleshooting skills.
• Proven experience in a fast-paced environment with multiple users preferred.