Field Service Dispatcher

Key Responsibilities

• Coordinate Service Calls: Schedule and dispatch service technicians for plumbing, electrical, and heating jobs based on urgency, location, and skill set.
• Customer Communication: Answer customer inquiries, record service requests, and provide updates regarding job status.
• Monitor and Track Jobs: Keep track of technician locations and job progress to ensure timely service delivery.
• Efficient Routing: Optimize technician routes to reduce travel time and increase efficiency.
• Documentation: Maintain accurate records of service calls, work orders, and customer information using dispatch software.
• Problem Solving: Respond promptly to unforeseen scheduling issues, such as delays or urgent/emergency requests.
• Collaboration: Communicate effectively with technicians, customers, and management to ensure smooth operations.