Housing-First Team Member

SUMMARY/OBJECTIVE Provide direct service and supervision to neighbors, helping them to abide by community expectations, and promoting their success in achieving and sustaining permanent housing.

ESSENTIAL FUNCTIONS

• Complete intake procedure, show new neighbors around the shelter, and complete shelter orientation.
• Maintain an environment that is fair, safe, and respectful for all.
• Help neighbors abide by community expectations.
• Help neighbors work through interpersonal conflict within the assigned shelter or PSH setting.
• Monitor all activities and areas of assigned property.
• Communicate observations and interactions with clients to clinical program staff through documentation in computer-based daily log.
• Provide crisis intervention as needed, including determining when it is necessary to involve other staff, on-call support, or the authorities.
• Interact with and assist meal groups at assigned PSH sites.
• Record the presence of non-residents at assigned PSH sites in the daily log.
• Monitor usage and inventory of supplies as assigned.
• Report maintenance concerns to supervisor and record in daily log.
• Adhere to agency policy, procedures, and professional code of ethics.
• Participate in Staff Meetings
• Attend assigned training events.
• Complete all duties as assigned and other duties as required.
• Remain alert and on duty throughout shifts.
• Work in an environment that is dynamic, sometimes demanding, and even chaotic.
• Respond to emergency and crisis situations

EDUCATION AND EXPERIENCE

• High school diploma or GED is required.
• One year experience working with homeless population, or combination of education, transferable skills and lived experiences is preferred.
• Willingness and ability to work within a clinical model and a social work environment, employing motivational interviewing, conflict resolution, and strength-based approaches is required.
• Experience working with a diverse population, with sensitivity to differences in culture, religion, sexual orientation, gender identity and expression, race, age, and physical and mental illness.
• Demonstrated proficiency in using Microsoft Outlook, Word, Excel and other applications. Experience using and entering data into HMIS preferred