IT Support Specialist I

Job Summary: IT Support Specialist I provides first-level technical assistance to companies teammates, ensuring that hardware, software, and systems are functioning effectively and efficiently. This role involves troubleshooting, supporting, and training end-users while maintaining IT systems and staying informed about emerging trends in technology.

Responsibilities/Requirements:

• Serve as the first point of contact for IT support requests from teammates via phone, email, or in-person interactions.

• Troubleshoot and resolve hardware, software, and network-related issues.

• Assist with the setup, configuration, and maintenance of IT equipment, including desktops, laptops, printers, and mobile devices.

• Train end-users in hardware functionality and software programs to improve technology adoption and efficiency.

• Monitor hardware, software, and system performance metrics to ensure optimal operation.

• Update computer software and perform hardware upgrades as needed.

• Maintain databases, ensure system security, and manage user accounts.

• Document support requests, diagnostic steps, and resolutions in the IT ticketing system.

• Consult with departments to identify and address IT needs.

• Stay informed of technological advancements and trends in IT support.

• Perform other related duties as assigned.

Experience

• Bachelor’s degree in computer science, Information Technology, or a related field is preferred.

• Relevant certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Fundamentals are a plus.

• 1-3 years of experience in an IT support or help desk role is required.