Medical Receptionist

Position Summary

We are seeking a detail-oriented and personable Medical Receptionist with prior experience in a clinical or medical office setting to join our clients growing team. The ideal candidate will serve as the front-line liaison for patients, delivering a high standard of customer service while maintaining the smooth operation of front-desk administrative functions. This role requires strong interpersonal skills, organizational capabilities, and a solid understanding of healthcare office procedures.

Key Responsibilities

• Greet patients and visitors with professionalism, warmth, and efficiency
• Schedule and confirm appointments using Electronic Medical Records (EMR) systems
• Answer multi-line phone systems; direct calls appropriately
• Verify and update patient demographics and insurance information
• Collect co-pays and process payments in accordance with billing policies
• Prepare, file, and retrieve medical records while ensuring HIPAA compliance
• Coordinate with clinical staff to facilitate patient flow and appointment readiness
• Respond to patient inquiries regarding scheduling, billing, and basic medical procedures
• Manage incoming and outgoing mail, faxes, and correspondence
• Maintain the cleanliness and organization of the front desk and waiting area
• Assist with administrative tasks such as data entry, filing, and supply inventory management

Required Qualifications

• Minimum of 1–2 years of experience in a medical office or clinical environment
• Proficiency with EMR/EHR systems (e.g., Epic, Athenahealth, eClinicalWorks)
• Strong knowledge of health insurance protocols and patient intake procedures
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment
• High school diploma or equivalent; additional certification (e.g., CMAA) preferred
• Understanding of HIPAA regulations and front-desk confidentiality best practices