Sr. IT Service Technician

Date Posted: May 17, 2024

  • Job Structure On-site
  • Job Location Clinton, TN

Job Description

Key Responsibilities: 

  • Respond to queries over the phone, via email, or in person. 
  • Write, maintain, and implement scripts for automation. 
  • Train computer users on software and hardware on-site or remotely. 
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. 
  • Install, modify, and repair computer hardware and software. 
  • Follow up with customers to ensure issues have been resolved. 
  • Gain feedback from customers about computer usage. 
  • Run reports to determine malfunctions that continue to occur. 
  • Document solutions with the goal of establishing a self-help portal. 
  • Generate service desk performance metrics. 
  • Produce hardware and software inventory reports. 
  • Ensure service desk software is configured to best support the needs of our organization. 
  • Lead the Information Technology safety and security auditing program. 
  • Work with our leveraged partners for infrastructure and security support. 

Qualifications: 

Minimum of 5 years of experience in a similar role. 

Experience setting up service desk software. 

Proficiency in automation and scripting. 

Familiarity with Microsoft Intune. 

Strong problem-solving skills. 

Excellent communication skills. 

 

Core Values: 

The applicant must align with our core values: 

 

Teamwork-based Safety: We believe in the power of teamwork and that a safe work environment is a collective effort. 

Inclusive Culture: We strive to create an inclusive culture where every individual feels valued and respected. 

Honesty and Integrity: We conduct our business with the highest standards of professionalism and ethical behavior. 

Relationships Matter: We believe that strong relationships are the foundation of our success. 

Curiosity and Ambition: We encourage curiosity and ambition in our pursuit of excellence. 

Quality in Everything We Do: We are committed to providing quality in all our products and services. 

Environmental and Industry Stewardship: We are dedicated to environmental conservation and promoting positive industry practices. 

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