Dispatcher

Key Responsibilities

• Coordinate Service Calls: Schedule and dispatch service technicians for plumbing, electrical, and heating jobs based on urgency, location, and skill set.
• Customer Communication: Answer customer inquiries, record service requests, and provide updates regarding job status.
• Monitor and Track Jobs: Keep track of technician locations and job progress to ensure timely service delivery.
• Efficient Routing: Optimize technician routes to reduce travel time and increase efficiency.
• Documentation: Maintain accurate records of service calls, work orders, and customer information using dispatch software.
• Problem Solving: Respond promptly to unforeseen scheduling issues, such as delays or urgent/emergency requests.
• Collaboration: Communicate effectively with technicians, customers, and management to ensure smooth operations.

Qualifications

• Experience: Prior experience as a dispatcher or in a similar role preferred; experience in plumbing, electrical, or HVAC industries is a plus.
• Skills:
  • Strong organizational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Proficiency in dispatch software and general computer skills.
  • Ability to remain calm under pressure and manage time-sensitive situations.
• Knowledge: Familiarity with plumbing, electrical, or heating terminology is advantageous but not required.
• Education: High school diploma or equivalent; additional training or certifications are a bonus.