Tier 1 Support Specialist

IT Support Specialist II

Location: Folsom, CA (some local travel required)

Type: Full-Time | On-Site (Can move to remote work 2 days a week after 90 days)

(Handling Clients Remote, On-Site Client Visits Occasionally)

Role Summary

We are looking for an IT Support Specialist II who thrives in a fast-paced, client-facing MSP environment. The ideal candidate will be confident juggling multiple client issues, delivering exceptional customer service, and resolving a wide range of technical problems—primarily remotely, with occasional on-site visits for hands-on support.

This is not a siloed helpdesk role—candidates will own issues end-to-end and interface directly with clients, making strong communication and time management skills essential.

Top Candidate Attributes

• Pace-driven: Able to handle multiple tickets/clients simultaneously without dropping the ball
• Client-focused: Polished communication, able to build rapport and manage expectations
• Self-sufficient: Capable of solving 90% of issues without handholding
• Tech-savvy: Familiar with servers, routers, firewalls, and Windows environments
• Reliable & flexible: Must be willing and prepared to travel locally as needed for on-site client visits

Technical Scope

• Diagnosing and resolving issues with:
• Windows servers, desktops, networking
• Routers, firewalls, switches
• Active Directory, Microsoft 365
• Remote support (RMM tools, ticketing systems)
• Occasional on-site support (travel within Greater Sacramento)
• Use Connect Wise

• Career Path Clarity: All roles come with a clear advancement plan; promotions are based on your pace of progress
• Paid Training Time: 12 hours/month of paid professional development
• Culture & Perks:
• “Work hard, play hard” vibe
• Monthly food truck, $2K+ monthly spent on team meals
• Team lunches and regular team-building events
• Genuine camaraderie—colleagues hang out outside of work
• Open-door policy from executives—no corporate red tape

Other Details

• Must have a valid driver’s license and reliable transportation for occasional travel
• Based in the Sacramento area (local candidates strongly preferred)