- Job Structure On-site
- Job Location Memphis, TN
Job Description
Key Responsibilities
Strategic Leadership
- Design and execute a comprehensive HR risk and associate relations strategy aligned with organizational values and long-term growth objectives.
- Serve as a trusted advisor to senior leadership, offering insights that link risk mitigation and associate relations to improved business performance and associate engagement.
- Lead enterprise-wide efforts to shape a consistent, high-integrity associate experience across business units and geographies.
HR Risk Management
- Oversee a proactive HR risk management framework that identifies, mitigates, and monitors risks across the associate lifecycle (e.g., hiring, performance management, separation).
- Partner with Legal, Audit, Compliance, and business leaders to assess emerging risks and design practical solutions.
- Lead sensitive internal investigations with integrity, consistency, and discretion, ensuring appropriate action plans and root cause resolution.
- Establish enterprise risk dashboards to inform HR and executive leadership on key trends, insights, and corrective actions.
Associate Relations Leadership
- Set the strategic direction for associate relations, focusing on preventive practices, trend analysis, and scalable investigation and resolution frameworks.
- Lead a high-performing team of associate relations professionals, fostering capability-building and a service mindset.
- Act as an executive-level escalation point for complex, high-risk associate matters requiring nuanced judgment.
- Promote a speak-up culture by designing accessible, trusted channels for associate feedback and concerns.
Policy Governance and Capability Building
- Oversee development, governance, and communication of HR policies that drive fairness, transparency, and compliance.
- Partner with Legal to ensure timely integration of new regulatory requirements into policy and practice.
- Deliver enterprise-wide training and leadership briefings on workplace ethics, policy updates, and risk awareness.
- Facilitate culture-building workshops that reinforce expected behaviors and values.
Analytics, Reporting & Executive Communication
- Develop a data-informed reporting strategy that tracks key HR risk and associate relations metrics aligned to business outcomes.
- Maintain accurate documentation and case tracking to ensure legal compliance, trend visibility, and internal accountability.
- Present actionable insights to executive and board-level stakeholders to inform strategic decisions and culture health.
Qualifications
- Bachelor’s degree in Human Resources, Employment Law, Business Administration, or a related field. Master’s degree or professional HR certification (e.g., SHRM-SCP, SPHR) preferred.
- Minimum of 6–8 years of progressive experience in HR compliance, associate relations, or employment law.
- Demonstrated ability to lead strategic risk and associate relations initiatives that drive organizational impact.
- Advanced knowledge of U.S. employment laws and workplace investigations; global exposure a plus.
- Skilled in leveraging data, technology, and systems (HRIS, case management tools) to optimize risk mitigation efforts.
- Strong executive communication, facilitation, and consultative skills with the ability to influence at all levels of the organization.
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