Contact Center Agent

We are currently seeking full-time sales support in the Knoxville, TN area to assist with continued growth.

Broker Sales Agent Job Duties/Responsibilities:

• Act as a primary contact for insurance brokers/agents.
• Provide superior Sales Support to agents with inbound and outbound calls to/from our registered brokers who may be interested in our products/services or are interested in becoming appointed to sell.
• Build rapport and relationships with brokers.
• Remain current on product offerings, enhancements, and/or changes.
• Follow other products/services in the marketplace for better communication with brokers.
• Work with the Sales/Marketing team to offer support on items needed to enhance sales through brokers.
• Provide Customer Service support to broker, including, but not limited to:
• Coordinate the licensing & appointment process for new brokers.
• Provide training and answer questions on products available.
• Train brokers and answer questions regarding online portals and technology.
• Acknowledge and resolve broker complaints or concerns.
• Provide Administrative Support in relation to broker accounts.
• Maintain current client files in an orderly manner through the use of automated files.
• Manage precise data.
• Work on other tasks as they arise such as assigned special projects and development of new ideas/services, as requested.
• Document all activities.

Broker Sales Agent Qualifications:

• Associate/Bachelor's degree or equivalent relevant work experience.
• Previous insurance background, Life and Health licenses preferred.
• Strong communication skills – verbal and written.
• Strong interpersonal skills to build rapport with brokers.
• A motivated self-starter who takes pride in his/her level of production.
• Demonstrated proficiency of MS Office products (Outlook, Word, and Excel), internet, and other related computer applications.