Business Analyst III

Job Title: Business Analyst III

Summary: The Business Analyst is responsible for evaluating and documenting user requirements, system functionality, and processes needed to maintain and support financial systems. The Business Analyst is responsible for daily support and maintenance of other assigned systems. The Business Analyst will lead key financial projects. The Business Analyst will be a functional and subject matter expert on specified applications and provide tier 1-3 support during normal business hours and occasional off-hour on-call support.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

· Collaborate with stakeholders, application development, support staff, and end-users to identify and document business requirements, functional specifications, and budgets for supported systems.

· Following the IT Solution Delivery Life Cycle (SDLC) process for assigned projects; preparing SDLC documentation as required.

· Create and maintain application documentation including, but not limited to, technical (workflow chart and process diagrams), end-user, FAQ, change/configuration management, disaster recovery, functional requirements, and support.

· Coordinate with IT resources and/or outside vendors as assigned in support of the systems.

· Participates in industry and other professional networks to ensure awareness of industry standards, trends, and best practices to strengthen value to the organization.

· Work independently to support users and under the direction of project/product managers.

· Comply with all legislative/statutory obligations and company policies (PCI, ADA, PII, and Sarbanes Oxley, etc.)

· Performs other duties as assigned.

· Regular and consistent attendance.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Skills:

· Must have good interpersonal and communications skills and interact in a positive, professional manner with stakeholders, business unit users, management, and staff, as well as IT management and staff.

· Must be a team player and good collaborator.

· Must be organized and able to handle tasks concurrently.

· 4+ years working with Agile/Scrum delivery teams.

· Must be capable of working independently with normal day-to-day guidance.

· Must exhibit creativity and innovation in developing system solutions.

· Must be proficient in Excel, Word, PowerPoint, Visio, File sharing and collaboration, SharePoint, Gantt charting, Jira, Confluence, and project management tools.

· Project management and prioritization experience

· Prefer experience supporting financial systems. (i.e., ERP, Microsoft Dynamics AX, SAP, etc.)

· General relational database management systems experience and knowledge of SQL, preferably with Microsoft SQL Server.

Education/Experience:

Minimum of four years of experience in Information Technology, preferably in business analysis and support roles. Minimum of a bachelor’s degree or equivalent work experience. Experience working with a defined systems development lifecycle. Experience with technical alternatives and basic knowledge of emerging technologies and trends.

Language Ability:

Must have good reading, writing, and speaking skills to effectively communicate with studios, managers, and co-workers.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and to develop and interpret charts.

Reasoning Ability:

Perform under pressure and/or opposition at times relying on your own independent judgment and knowledge to decide the best directions and solutions.

Computer Skills:

Working knowledge of hardware/software technologies used within application area, including relational databases, object-oriented tools, and web technologies.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The noise level in the environment is moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job the employee is frequently required to stand, walk, sit, and use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is occasionally required to lift up to 50 pounds.