Customer Service Representative

Qualifications

• Comfort on the phones: You enjoy talking with people, even during busy times, and can handle high call volumes with ease
• Willingness to learn: We provide training and support, but an eagerness to learn new systems, tools, and services is essential
• Friendly and professional: A positive attitude and strong communication skills are key
• Problem-solver: You can think on your feet and find the best solutions for customers
• Team player: You enjoy collaborating and contributing to the success of the entire team
• High school diploma or equivalent required
• Strong computer skills and the ability to quickly learn new software
• Ability to multitask, stay organized, and remain calm under pressure
• Comfortable making outbound calls to follow up with customers

Responsibilities

• If you’re someone who enjoys problem-solving and making customers smile, this role is for you!
• Learn and adhere to call scripts to sound professional and authentic
• Answer inbound calls and provide excellent customer service by addressing inquiries, booking calls, and assisting with customer concerns
• Make outbound calls to schedule appointments
• Handle high-volume calls while maintaining a friendly and professional demeanor
• Use customer service software to record and maintain accurate records of customer interactions and service requests
• Maintain communication with your manager and dispatch
• Collaborate with other team members to improve service processes and customer experiences
• Be comfortable with technology, as you will be using phone systems, CRM, and other software tools daily
• Stay up-to-date on the company’s service offers to provide accurate information and suggestions to customers