Customer Service Representative

Customer Service Representative

Purpose

To provide professional and friendly customer support by answering inquiries, directing calls, and assisting customers with information or service needs to ensure a positive experience with the organization.

Job Description

• Answer incoming calls and respond to customer inquiries in a courteous and efficient manner.
• Direct calls to the appropriate department or team member as needed.
• Provide accurate information regarding company services, procedures, and general inquiries.
• Take detailed messages and ensure timely follow-up or resolution.
• Maintain a high level of professionalism and empathy when handling customer concerns or complaints.
• Update and maintain customer records with accurate notes and contact details.
• Assist customers with navigating company websites, portals, or forms as necessary.
• Coordinate with other departments to ensure customer needs are met promptly.
• Identify urgent issues and escalate to supervisors or the appropriate team for resolution.
• Support administrative functions such as data entry, documentation, and scheduling, as needed.

Qualifications

• Previous customer service, administrative, or call center experience preferred.
• Excellent verbal and written communication skills.
• Strong ability to multitask and manage time effectively.
• Proficiency with Microsoft Office (Outlook, Word, Excel) and other common software applications.
• Friendly and professional demeanor with a focus on providing exceptional service.
• Bilingual (Spanish-English) a plus.