Network Systems Engineer

Job Title: Network Systems Engineer

Location: Powell, TN

Reports To: Director of IT Operations

Status: Exempt

Position Summary

The Network Systems Engineer is responsible for supporting and maintaining the organization’s IT infrastructure, including network systems, servers, end-user equipment, and telecommunications systems. This role ensures reliable system performance, provides technical support, and helps maintain secure and efficient operations across the organization.

Key Responsibilities

• Install, configure, upgrade, and troubleshoot PCs, servers, printers, network hardware, telecommunications equipment, software, and databases
• Provide technical support to end users for hardware and software issues, both onsite and remotely
• Administer and maintain the VoIP phone system, including voicemail and user changes
• Configure and manage file servers, print servers, application servers, and domain controllers
• Manage backup systems and system imaging processes
• Support virtualization environments, including hyperconverged solutions, VMware, Hyper-V, or AHV
• Administer Microsoft 365, including email, Teams, and OneDrive
• Work with external vendors to resolve hardware and software issues
• Recommend hardware and server configurations as needed
• Travel to remote facilities when required
• Participate in after-hours on-call support and scheduled maintenance
• Perform additional duties as assigned

Qualifications

Education and Experience:

• Bachelor’s degree preferred, or Associate’s degree with two years of related experience, or four years of relevant experience

Technical Skills:

• Strong knowledge of Windows operating systems for both workstations and servers
• Experience with LAN installation and maintenance
• Experience with software installations and upgrades
• Proficiency in Microsoft Office and Microsoft 365 administration
• Experience with virtualization platforms

Core Competencies:

• Strong problem-solving and analytical skills
• Ability to prioritize workload and anticipate organizational needs
• Effective communication skills with technical and non-technical audiences
• Ability to work independently and collaboratively

Physical Requirements

• Regular standing, walking, sitting, and use of hands
• Frequent lifting up to 50 pounds; occasional lifting over 100 pounds
• Ability to perform physical tasks such as climbing, kneeling, crouching, and balancing
• Requires close, distance, and color vision

Work Environment

• Office-based environment with a generally low noise level
• Medium physical demand role with occasional repetitive motion