Tier II Support Engineer

IT Support Engineer II

Location: Folsom, CA (some local travel required)

Type: Full-Time

Role Summary

We are seeking a client-facing IT Support Engineer II who thrives in a fast-paced environment supporting multiple clients. This role demands a tech who can quickly diagnose and resolve complex infrastructure issues—primarily remotely, but with occasional on-site client support. Candidates must be confident, proactive problem-solvers with strong communication skills and a solid foundation in systems and networking.

The Engineer II will take on escalated issues from junior techs and should be comfortable owning and managing more complex troubleshooting across a range of technologies.

Top Candidate Attributes

• Fast-paced and detail-oriented: Can manage multiple tickets/clients in a high-pressure environment
• Customer-first mindset: Strong interpersonal skills and ability to explain technical issues to non-technical users
• Confident and experienced: Can handle higher-level support and take ownership of resolution paths
• Technically versatile: Strong experience with servers, networking gear, firewalls, and cloud systems
• Reliable: Must be willing and ready to travel locally as needed for client site visits

Technical Scope

• Support for:
• Windows Server environments (Active Directory, DNS, DHCP, Group Policy)
• Firewalls, routers, switches
• Cloud platforms including Microsoft 365 and Azure
• Virtualization technologies (Hyper-V, VMware)
• Ticket escalation handling
• Project work (e.g., migrations, deployments)
• Occasional on-site visits for hands-on troubleshooting

• Career Growth: Every role includes a structured promotion path—move up as fast as you complete the requirements
• Training Time: 12 hours/month paid training time for professional development
• Culture & Perks:
• Collaborative “work hard, play hard” culture
• $2,000/month in food provided for the team, plus regular food trucks
• Frequent team lunches and events
• Team bonding happens naturally—many hang out outside of work
• Open-door executive team—transparent, supportive leadership

Other Details

• Must have a valid driver’s license and reliable transportation for occasional on-site visits
• Local to the Sacramento area preferred